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餐饮英语 | 询问客人满意度

Guests' Satisfaction

1. 基础词汇

  • Satisfaction: 满意度
  • Happy: 开心的
  • Pleased: 满意的
  • Dissatisfied: 不满意的
  • Feedback: 反馈
  • Improve: 改进
  • Dessert: 甜品
  • After-dinner drink: 餐后酒
  • Coffee: 咖啡
  • Tea: 茶
  • Would you like: 您想要
  • Recommend: 推荐
  • Menu: 菜单
  • Options: 选择
  • Enjoy: 享受
  • Digestif 餐后酒

西餐常见的餐后酒:

  • 1. Port wine 波特酒
  • 2. Sherry 雪利酒
  • 3. Madeira 马德拉酒
  • 4. Campari 金巴利
  • 5. Muscat 甜型马斯卡特酒
  • 6. Limoncello 柠檬利口酒
  • 7. Absinthe 苦艾酒
  • 8. Ice wine 冰酒
  • 9. Vermouth 苦艾酒
  • 10. Amaro 苦艾酒
  • 11. Brandy 白兰地
  • 12. Cognac 干邑
  • 13. Armagnac 阿玛尼亚克白兰地

2. 关键句型

  • “Is everything to your satisfaction?”:一切都满意吗?

    • 使用场景和注意事项:当客人就餐结束或服务员觉得客人已经吃得差不多时,可以使用这个句型询问客人是否满意。提供机会给客人提出反馈或额外需求。
    • -Waiter: Is everything to your satisfaction?-服务员:一切都满意吗?
    • -Customer: Yes, everything was delicious. Thank you.
    • -顾客:是的,一切都很美味。谢谢。 
  • “I’m glad you enjoyed your meal.”:很高兴您对用餐很满意。

    • 使用场景和注意事项:当客人表示满意并表达对用餐的喜爱时,服务员可以使用这个句型来回应客人的满意度。展示服务员的关注和乐于为客人提供美食的态度。Waiter: I’m glad you enjoyed your meal. It was a pleasure serving you.服务员:很高兴您享受了您的餐点。为您服务是我的荣幸。

       

      Waiter: Thank you for your kind words. I’m delighted that you liked the food. 服务员:谢谢您的赞美。我很高兴您喜欢这道菜。

  • “I apologize for ...”:对于...,我表示歉意。

    • 使用场景和注意事项:当客人表达不满意或提出投诉时,服务员可以使用这个句型来道歉并主动提供解决方案。展示服务员的专业和解决问题的能力。-Waiter: I apologize for any inconvenience. Is there something I can do to make it right? 服务员:对于给您带来的任何不便,我表示歉意。有什么我可以做来弥补吗?

      -Customer: The steak was overcooked. Can I get a replacement? 顾客:这块牛排煮得过火了。我可以换一块吗?

      -Waiter: I’m sorry for the mistake. Let me fix that for you immediately. 对于这个错误,我表示歉意。让我立即为您解决。

      -Customer: Thank you for addressing the issue promptly. Translation: 感谢您及时处理这个问题。

3. 情景对话

<audio controls poster="" src="https://res.wx.qq.com/voice/getvoice?mediaid=MjM5NjEzNDgyMl81MDIwNjQ5NjE=">Satisfaction</audio>

Waiter: Good evening! I hope you enjoyed your meal. May I ask how satisfied you are with your dining experience tonight?

Customer: Overall, I’m quite satisfied with the dining experience. The food was delicious and the atmosphere was pleasant. However, I think the dishes were taken a bit longer to arrive than I expected.

Waiter: Thank you for your feedback. I apologize for any delay in the service. We appreciate your input, and we will definitely work on improving the speed of service. Is there anything else I can assist you with?

Customer: Actually, I would like to have a dessert or a post-dinner drink. Do you have any recommendations?

Waiter: Certainly! For desserts, we have a selection of Cake, pastries, and ice cream. If you prefer a post-dinner drink, we have a variety of options, including coffee, tea, and a selection of liqueurs. Is there anything specific you have in mind?

Customer: I think I’ll go with a digestif. Could I have a glass of Sherry, please?

Waiter: Absolutely! I’ll bring you a glass of Sherry right away.

中文翻译:

服务员:晚上好!我希望您享受了您的用餐。我可以问一下您对今晚的用餐体验满意吗?

客人:总体而言,我对用餐体验很满意。食物很美味,氛围也很愉快。不过,在上菜速度方面还有改进的空间。菜品的送上时间比我预期的要长一些。

服务员:非常感谢您的反馈。对于服务上的任何延误,我表示歉意。我们非常重视您的意见,我们一定会努力改进服务速度。还有其他我可以帮助您的吗?

客人:实际上,我想要点一份甜点或者餐后酒。您有什么推荐吗?

服务员:当然!关于甜点,我们有各种蛋糕、糕点和冰淇淋可供选择。如果您喜欢餐后饮品,我们有多种选择,包括咖啡、茶和一系列酒类。您有什么具体的想法吗?

客人:我想来一杯餐后酒。请给我来一杯雪梨酒,好吗?

服务员:当然!我会立刻给您送来一杯雪梨酒。

4. 课堂练习

  1. Waiter: Is everything to your __? Customer: Yes, everything was delicious. Thank you.

    • A) satisfaction
    • B) liking
    • C) taste
    • D) preference
    • 答案:A
  2. Waiter: I’m glad you enjoyed your meal. Can I interest you in any __? Customer: Actually, I would like to see the dessert menu.

    • A) recommendations
    • B) options
    • C) beverages
    • D) desserts
    • 答案:D
  3. Waiter: I apologize for any inconvenience. Is there something I can do to make it __? Customer: The steak was overcooked. Can I get a replacement?

    • A) right
    • B) better
    • C) perfect
    • D) good
    • 答案:A
  4. Waiter: Thank you for your kind words. I’m delighted that you __ the food. Customer: Thank you for the excellent service.

    • A) enjoyed
    • B) liked
    • C) appreciated
    • D) loved
    • 答案:A
  5. Waiter: I’m sorry for the error. Let me __ that for you immediately. Customer: Thank you for addressing the issue promptly.

    • A) fix
    • B) serve
    • C) bring
    • D) recommend
    • 答案:A

 

小常识:

餐后酒有以下几个特点:

1. 甜度:餐后酒通常具有一定的甜度,可以与餐前和主菜搭配的较干的葡萄酒形成对比。甜度可以提供口腔中的甜味感受,使餐后酒成为一种愉悦的结束。

2. 浓度:餐后酒通常具有较高的浓度,这意味着它们可以提供更丰富、更复杂的口感和风味。浓度较高的餐后酒可以在口腔中停留更长时间,让您慢慢品味。

3. 芳香:餐后酒通常具有浓郁的芳香,这可以增添饮品的魅力和吸引力。不同种类的餐后酒有不同的香气特点,例如水果、坚果、香草等,这些香气可以与您的甜点或咖啡等配搭产生美妙的味觉体验。

4. 消化功能:餐后酒被认为具有消化功能,可以帮助促进食物的消化。一些餐后酒,如苦艾酒或消食酒,被认为有助于舒缓胃部不适或促进消化。

5. 滋味补充:餐后酒可以作为餐饭之后的一种额外享受,为整个用餐体验画上一个完美的句号。它们提供了一种独特的滋味,可以与您的甜点、奶酪或咖啡等搭配,带来更多层次和丰富的口味。

总的来说,西餐服务中,餐后酒通过其甜度、浓度、芳香和消化功能等特点,为用餐体验增添了一种愉悦和完整感。无论是搭配甜点还是作为独立的饮品,餐后酒都是一种值得品味和享受的选择。

 

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