酒店英语
Part 1 Phrases and Sentences
1. Responsibilities for a bellman/Concierge. 行李员的职责
- Helping guests with luggage 帮客人拿行李
- Directing guests to the front desk 引导客人到前台
- Rooming guests to their rooms 把客人分到自己的房间
- Opening doors for guests 为客人开门
- Introducing facilities and services 介绍设施和服务
- Storing luggage 存放行李
- Arranging taxis for guests 为客人安排出租车
- Delivering Morning Newspapers 递送早报
- Express and message 快递和消息
- Running errands for guests 为客人跑腿
- Handling lost and found 失物招领处
2. Study the following useful expressions in the Front Office department. 学习下列前厅部常用的短语表达方式。
Luggage cart 行李车
Flight number 航班号
Airport pick- up service 机场接送服务
Luggage belt 行李带
Shuttle bus 穿梭巴士
Tourist automobile 观光车
Luggage left behind 遗失的行李
Luggage closet 行李房
Free newspaper 免赞报纸
Group luggage record 团队行李登记
Part 2 Exercises
1. What facilities would you expect in a five-star hotel? Label the pictures with corresponding names from the box below. Then listen to and repeat those facilities names.
您希望五星级酒店有哪些设施？用下面方框中相应的名称标记图片。然后听并重复这些设施的名称。(点击图片显示答案)
2. Listen to the conversation between the hotel operator and the guest about the facilities at the Garden Hotel. Tick (√) the facilities names you hear.
听酒店经营者和客人关于花园酒店设施的对话。勾选你听到的设施名称。
3. Listen to the conversation in Part B again. Fill in the missing words below.
再听一遍B部分的对话。请填写下面缺少的单词。
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