补充：上一期 “前厅英语 | 提前办理入住” 的音频及练习答案的链接：https://www.hotelenglish.cn/hotelenglish/7552.html

或识别二维码：

前厅英语 | 取消预订 Cancel Reservation

1. 基础词汇

• cancel 取消
• cancellation policy 取消政策
• cancellation fee 取消费用
• cancellation confirmation 取消确认
• cancellation number 取消号码
• reservation 预订
• confirm 确认
• refund 退款
• charge 收费
• penalty 罚款
• deposit 定金
• credit card 信用卡
• apologize 道歉
• reason 原因
• regret 遗憾
• inconvenience 不便
• availability 空房情况
• rebook 重新预订
• postpone 推迟
• cancel for free 免费取消
  

2. 关键句型

(1) I’m sorry to hear that you have to cancel your reservation.

• A: I’m afraid I have to cancel my reservation for tonight. I have a family emergency and I can’t make it.
• B: I’m sorry to hear that you have to cancel your reservation. May I have your name and confirmation number, please?
• A: 我恐怕要取消我今晚的预订。我有一个家庭紧急事情，我去不了了。
• B: 很抱歉听到您要取消您的预订。请问您的姓名和确认号是什么？

(2) According to our cancellation policy, …

• A: I’d like to cancel my reservation for next week. I’ve changed my travel plans.
• B: According to our cancellation policy, you need to cancel at least 72 hours before your arrival date, otherwise you will be charged a one-night penalty.
• A: 我想取消我下周的预订。我改变了我的旅行计划。
• B: 根据我们的取消政策，您需要在到达日期前至少72小时取消，否则您将被收取一晚的罚款。

(3) Would you like to rebook for another date?

• A: I need to cancel my reservation for this weekend. I’m not feeling well and I don’t think I can travel.
• B: Would you like to rebook for another date? We have availability next month and we can offer you a special rate.
• A: 我需要取消我这个周末的预订。我身体不舒服，我觉得我不能旅行。
• B: 您想要重新预订其他日期吗？我们下个月有空房，我们可以给您一个特别价格。

(4) We will refund your deposit within …

• A: I have to cancel my reservation for tomorrow. I’m sorry for the inconvenience.
• B: No problem, sir. We will refund your deposit within 24 hours. Thank you for choosing our hotel.
• A: 我必须取消我明天的预订。很抱歉给您带来不便。
• B: 没关系，先生。我们会在24小时内退还您的定金。感谢您选择我们的酒店。

(5) Please keep this cancellation number for your reference.

• A: I’d like to cancel my reservation for next Friday. My name is John Smith and my confirmation number is 123456.
• B: OK, Mr. Smith. I have cancelled your reservation. Your cancellation number is 7890. Please keep this cancellation number for your reference.
• A: 我想取消我下周五的预订。我的名字是约翰·史密斯，我的确认号是123456。
• B: 好的，史密斯先生。我已经取消了您的预订。您的取消号码是7890。请保留这个取消号码作为您的参考。

(6) Is there any reason for your cancellation?

• A: I want to cancel my reservation for next Monday. I don’t need it anymore.
• B: Is there any reason for your cancellation? We value your feedback and we want to make sure you are satisfied with our service.
• A: 我想取消我下周一的预订。我不再需要它了。
• B: 您取消的原因是什么？我们重视您的反馈，我们想确保您对我们的服务满意。

(7) We apologize for any inconvenience caused by this cancellation.

• A: I’m calling to confirm my reservation for tomorrow. My name is Lisa Brown and my confirmation number is 456789.
• B: I’m sorry, Ms. Brown. We have to cancel your reservation due to an unexpected maintenance issue in your room. We apologize for any inconvenience caused by this cancellation.
• A: 我打电话来确认我明天的预订。我的名字是丽莎·布朗，我的确认号是456789。
• B: 很抱歉，布朗女士。由于您房间出现了一个意外的维修问题，我们不得不取消您的预订。我们为这次取消给您造成的不便表示歉意。

(8) Thank you for your understanding and cooperation.

• A: I understand that you have to charge me a cancellation fee. It’s my fault that I didn’t read the cancellation policy carefully.
• B: Thank you for your understanding and cooperation. We appreciate your business and we hope to see you again in the future.
• A: 我理解你们必须收取我取消费用。这是我的错，我没有仔细阅读取消政策。
• B: 感谢您的理解和合作。我们感谢您的惠顾，我们希望将来再次见到您。
  

3. 情景对话

4. 课堂练习

• A. confirm
• B. cancel
• C. rebook
• D. postpone
• 答案：B

• A. cancel
• B. charge
• C. confirm
• D. refund
• 答案：C

• A. What
• B. How
• C. When
• D. Where
• 答案：A

• A. refund
• B. charge
• C. keep
• D. deduct
• 答案：A

• A. According to
• B. Despite
• C. Because of
• D. Regardless of
• 答案：A