1."Good
morning/afternoon/evening" - 早上好/下午好/晚上好这是一种常见的问候用语，用于不同时间段与客人打招呼。2."How may I assist you?" - 我能为您提供帮助吗？这是一种礼貌地询问客人是否需要帮助的用语，表达服务意愿。3."May I help you with
anything?" - 我能帮您什么忙吗？这是一种主动提供帮助的用语，向客人表示愿意提供支持。4."Thank you" - 谢谢这是一种表达感谢之情的常用用语，用于客人提供的合作或支持。5."You're welcome" - 不客气这是一种回应客人感谢的礼貌用语，表示愿意提供帮助或服务。6."Please" - 请这是一种礼貌用语，用于请求或提供服务时，表示尊重和礼貌。7."Excuse me" - 对不起/请问这是一种礼貌地引起他人注意的用语，用于提问、请求或道歉时。8."I apologize for the inconvenience"
- 对给您带来的不便我表示歉意这是一种表达歉意和道歉的用语，用于解决问题或提供补救措施时。9."Is there anything else I can do
for you?" - 还有其他我可以为您做的吗？这是一种主动询问客人是否还需要其他帮助或服务的用语。10."Have a pleasant stay" - 祝您入住愉快这是一种送别客人时的祝福用语，表达对客人入住期间愉快的祝愿。11."Enjoy your meal" - 请享用您的餐点这是一种用于餐厅服务中的祝福用语，表达对客人用餐愉快的祝愿。12."Would you like anything
else?" - 您还需要其他的吗？这是一种询问客人是否需要额外服务或物品的用语。13."My pleasure" - 我很愿意这是一种回应客人感谢的礼貌用语，表示愿意提供帮助或服务。14."I'll take care of it" - 我会处理好的这是一种表示承诺和负责的用语，用于解决客人提出的问题或需求。
情景对话
以下10对英语情景对话，涵盖了餐饮服务中的不同场景的常用礼貌用语：
Waiter: Good morning! How may I assist you today?
Guest: Good morning. Could I see the menu, please?
Waiter: Welcome! Do you have a reservation?
Guest: Yes, I made a reservation under the name Smith.
Waiter: How are you today?
Guest: I'm doing well, thank you.
Waiter: Can I get you anything else?
Guest: Yes, could I have some extra napkins, please?
Waiter: Is everything alright with your meal?
Guest: Yes, everything is delicious. Thank you for asking.
Waiter: Good afternoon! Are you ready to order?
Guest: Good afternoon. Yes, I would like to have the grilled salmon, please.
Waiter: Good evening! How was your meal?
Guest: Good evening. The meal was delicious, thank you.
Waiter: Good evening! Would you like any dessert or coffee?
Guest: Good evening. Yes, I'll have a slice of chocolate cake and a
cappuccino, please.
Waiter: Good evening! Is everything to your satisfaction?
Guest: Good evening. Yes, everything is perfect. Thank you for the excellent
service.
Waiter: Would you like separate checks or one bill?Guest: Separate checks, please.
课堂练习
1.Waiter: Good __, welcome to
our restaurant! How can I _____ you today?A) afternoon / assistB) morning / helpC) evening / serveD) night / support答案：B
2.Waiter: Please have a __.
Here is the __ for you.
A) seat / billB) table / menuC) chair / receiptD) meal / order答案：B3.Waiter: What would you like to _____?
Any specific __ or allergies we should be aware of?A) eat / tastesB) drink / preferencesC) order / choicesD) serve / requirements答案：B
4.Waiter: How did you find your __?
Is everything to your __?
A) table /
likingB) drink / satisfactionC) meal / tasteD) service / preference答案：C
5.Waiter: Here is your __. Can
I get you __ else?
A) dessert /anythingB) bill/ somethingC) menu / nothingD) drink / everything答案：A
酒店英语
