助力酒店管理
提升英语能力

酒店英语听说教程 | 前厅部-预订-Lesson2

 

这一课我们一起学习的是散客预订。

正如我们前面所提到的,

现在通过打电话到酒店预订的情况已经很少见了,

而且现在很多教材所使用的情景对话都已经是很多年前的,

但是其中的英语单词和句型,

仍是我们需要重点学习的酒店行业英语。

Part 1 Conversation 

Listen to the conversation with the following Questions.

1. What kind of room does the guest want?

2. What is his first name?

3. Does the price include breakfast?

(R: Reservationist: G: Guest)R: Good morning, reservation. How may I help you?

G: Good morning. I’d like to book a single room with shower.

R: When would you like it, sir?

G: From the 23rd to the 26th of June.

R: Hold on, please. Let me check.. Yes, we do have single rooms available during those dates.

G: That’s good. What is the daily rate?

R: It’s 290 Yuan per night.

G: Does that include breakfast?

R: Yes. a Chinese breakfast is included.

G: Sounds great.

R: Could I have your name and telephone number?

G: Yes, it’s Harry Smith and the number is 0057-3270-5499

R: That’s 0057-3270-5499. What time will you be arriving on the 23rd Mr. Smith?

G: Around 7: 00 p. m.

R: Thank you, Mr Smith. I’ve booked you a single room, with breakfast from June 23rd to 26th. We look forward to your stay with us.

Part 2 SOP of Reserving A Room for FIT 

When dealing with an FIT reservation, a reservationist may follow the following procedures and ask relative questions. 

 Part 3 Useful Sentences

Study the following five sentences.

 Part 4 Exercises

1, Complete the following sentences with the best possible expressions in the box below.

a deluxe suite, a single room, a king-bed room, a family suite,

four twin rooms, a triple room, an executive room

1. I would like to book ________ for a couple.

2. Mr. Brown wants to reserve ________ for his wife and two daughters

3. Eight friends want ________________.

4. A secretary would like to reserve ________ for his boss.

答案仅供参考


1,a king-bed room

2,family suite room

3,four twin-bed room

4,an executive room

 

– the End –


推荐阅读
经理眼中12大 问题员工的表现
盘点全球极具知名度的20种甜品
图文全解西餐中的经典Pasta
关于认识牛排和吃牛排的知识
酒店实习生要了解的11个要义
有多少人知道酒店业的710X
全球酒店最高星级真是七星吗
你想半年升职还是三年半升职
爱挑战领导升职更快还是更慢
七句英语打遍酒店工作无敌手
全球酒店最顶级管理集团介绍
跟着瑞士洛桑老师学西餐礼仪
一家五星级酒店如何走向摘牌
赞(2) 打赏
未经允许不得转载:酒店英语 » 酒店英语听说教程 | 前厅部-预订-Lesson2

友情链接

趣味树洞酒店英语

觉得文章有用就打赏一下文章作者

支付宝扫一扫打赏

微信扫一扫打赏