Part 1 Conversation
Listen to the conversation with the following Questions.
1. What kind of room does the guest want?
2. What is his first name?
3. Does the price include breakfast?
G: Good morning. I’d like to book a single room with shower.
R: When would you like it, sir?
G: From the 23rd to the 26th of June.
R: Hold on, please. Let me check.. Yes, we do have single rooms available during those dates.
G: That’s good. What is the daily rate?
R: It’s 290 Yuan per night.
G: Does that include breakfast?
R: Yes. a Chinese breakfast is included.
G: Sounds great.
R: Could I have your name and telephone number?
G: Yes, it’s Harry Smith and the number is 0057-3270-5499
R: That’s 0057-3270-5499. What time will you be arriving on the 23rd Mr. Smith?
G: Around 7: 00 p. m.
R: Thank you, Mr Smith. I’ve booked you a single room, with breakfast from June 23rd to 26th. We look forward to your stay with us.
Part 2 SOP of Reserving A Room for FIT
When dealing with an FIT reservation, a reservationist may follow the following procedures and ask relative questions.
Part 3 Useful Sentences
Part 4 Exercises
a deluxe suite, a single room, a king-bed room, a family suite,
four twin rooms, a triple room, an executive room
1. I would like to book ________ for a couple.
2. Mr. Brown wants to reserve ________ for his wife and two daughters
3. Eight friends want ________________.
4. A secretary would like to reserve ________ for his boss.
1，a king-bed room
2，family suite room
3，four twin-bed room
4，an executive room
– the End –