助力酒店管理
提升英语能力

酒店英语听说教程 | Lesson 13-礼宾部-跑腿服务

米罗阅读(123)

酒店英语听说教程 | Lesson 13-礼宾部-跑腿服务 Running Errands for Guests

感谢关注酒店英语(Hotel English)
感谢大家关注“酒店英语”,个人运营微信公众号十分不易,各位老铁可以星标一下“酒店英语”,也可以点个“赞”和“在看”来支持我。晚上9点35分,为你助力酒店管理,助你提升酒店英语。

Part 1 Conversation 

Listen to the conversation with the following Questions.

1. How will the guest go to the zoo?

2. How is the traffic in the morning?

(B: Bellman G: Guest)B: Bell service. May I come in?G: Yes, come in, please

B: Good morning, ma’am. Did you just call and ask for a map of Beijing?

G: Yes. My son wants to see giant pandas somewhere, do you have any recommendations?

B: My pleasure. Let’s look at the map on the iPad. With Beijing Zoo as your destination, you can either take a taxi or subway Line Four. Here are the details of the two suggested routes.

G: Well, it looks like that the subway station is too far away from our hotel. I’d prefer a taxi.

Will there be taxis available at around nine?

B: Don’t worry We can book a taxi for you.

G: That is really convenient. How long does it take to get there?

B: It usually takes about 30 minutes. But the traffic is normally heavy in the morning and may take 40 minutes longer.

G: Then there is no big difference with subway, I don’t want to waste such a long time on road.

B: Let me have a look. It looks like the traffic jam usually happens around Xizhimen. The best way is to take taxi to the nearest subway station at Xuanwumen, and then take subway Line

Four to Beijing Zoo Station, it only takes about 35 minutes.

G: That sounds great.

B: Let me confirm your booking, a taxi for you to Xuanwumen at nine tomorrow morning.

G: That’s correct, thanks!

B: I am always at your service. Is there anything else I can do?

G: Can I have a copy of today’s China Daily?

B: No problem. I will be back in a few minutes.

 

(B:行李员    G:客人)B: 礼宾服务。我可以进来吗?G:是的,请进。

B:早上好,女士。你刚才打电话来要一张北京地图吗?

G:是的。我儿子想去什么地方看大熊猫,你有什么建议吗?

B:乐意为您服务。让我们看看iPad上的地图。以北京动物园为目的地,你可以乘出租车或地铁四号线。这是建议的两条路线的详细信息。

G:嗯,看来地铁站离我们酒店太远了。我想要辆出租车,九点左右有出租车吗?

B:别担心,我们可以为您预订一辆出租车。

G:那真的很方便。到那里要多长时间?

B:通常需要30分钟左右。但早上的交通通常很拥挤,可能要花40分钟。

G:那和地铁没什么区别,我不想在路上浪费这么长时间。

B:让我看看。看起来交通堵塞通常发生在西直门附近。最好的办法是打车到最近的宣武门地铁站,然后坐4号地铁到北京动物园站,只需要大约35分钟。

G:听起来不错。

B:我来确认一下您的预订,明天上午九点,一辆出租车送您去宣武门。

G:没错,谢谢!

B:我随时为您效劳。还有什么我能做的吗?

G:能给我一份今天的中国日报吗?

B:没问题。我几分钟后回来。

 

Part 2 Exercises

1. Listen to two conversations between the hotel bellboy and the guest who is inquiring for information. Tick (√) the boxes to show the correct answers.

听两段旅馆服务员和询问情况的客人之间的对话。在正确答案的方框内打勾(√)。

2. Listen to the conversations and fill in the missing words below.

听对话,补全句子。

这段文字防止纯图片不显示

3. Match the guest’s requests with the concierges reponse.

将客人的要求与礼宾部的回复相匹配。

4. Read the ollowing passage, and then decide whether the statements are true (T) or false (F).

阅读下面的短文,然后判断这些陈述是真(T)还是假(F)。

1. Bellboys often ring the bell for the guests. (      )

2. Bellboys should check the guest’s passports before taking them to their rooms. (      )

3. The bellboy’s job includes introducing hotel facilities. (      )

4. Bell captains are in charge of (主管/负责) bellhops. (      )

A bellboy is a hotel employee who escorts (护送) guests and their luggage to their rooms. Another word used for this employee is bellhop/concierge. The word bellhop” is used because bellboys are often summoned (召唤) by a bell traditionally In addition to taking the guests to their rooms, the bellboy also shows them where to locate light switches (开关) and other equipment (设备). He also shows the guests how to operate the air-conditioner(空调) television set, and other appliances(设备) in the room. Bellboys are expected to run errands for the guests, and they should be able to answer questions about other services offered by the hotel, such as dry cleaning, restaurants, and room service hours. “Chief Concierge” to be responsible for the management of concierge department.

​行李员是一名酒店员工,负责护送客人和他们的行李到他们的房间。也可以用另一个词:礼宾员。之所以使用“bellhop”一词,是因为传统上,行李员通常由钟声召唤,除了把客人带到他们的房间外,行李员还告诉他们电灯开关和其他设备的位置。他还向客人演示如何操作房间里的空调、电视机和其他电器、为客人跑腿,他们还应能够回答有关酒店提供的其他服务的问题,如干洗、餐厅和客房服务时间。现代国际品牌酒店的会设置“首席礼宾司”来负责礼宾部的管理。

– the End –


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酒店英语听说教程 | Lesson 12-前厅部-行李服务

米罗阅读(133)

感谢关注酒店英语
感谢大家关注“酒店英语”,个人运营微信公众号十分不易,各位老铁可以星标一下“酒店英语”,也可以点个“赞”和“在看”来支持我。晚上9点35分,为你助力酒店管理,助你提升酒店英语。酒店英语听说教程 | Lesson 12-前厅部-行李服务 Concierge Service

查看源图像

Part 1 Conversation 

Listen to the conversation with the following Questions.

1. Who escorts the guest to her room?

2. Can she use the wireless network in her room?

3. How many devices can the guest use at the same time?

(B: Bellboy: G: Guest)B: Good evening, ma’am. I am the bellboy. Are these three pieces yours?

G: Yes.

B: This way, please. We’ll take the elevator over there.

G: All right. By the way, what kind of restaurants do you have?

B: We have five restaurants, three Chinese, one Italian and one Japanese. Plus a bar and a 24-hour coffee shop. Here’s the elevator. After you, ma’am.

(Inside the room)

G: Oh, what a nice room. It’s so cozy.

B: Thank you, ma’am. All the rooms facing north have a lovely garden view.

G: That’s wonderful.

B: This is our hotel brochure. It provides information regarding our hotel and services.

G: Looks helpful. Is there any wireless network available in my room?

B: Yes, ma’am. Our secure network is called “Friendship Hotel”. Your room number and last name are required for authorization. However, only three devices are allowed to be connected simultaneously

G: I got it, thanks.

B: If you need any further help, please let us know.

Part 2 Exercises

1. What might a bellboy say when escorting guests to rooms?

当服务员护送客人到房间时会说什么?

1.   How many pieces of luggage do you have?2.   Let me help you with your luggage.

3.   Let me show you to your room.

4.   Please take the elevator on your right. After you, sir.

5.   May I put your luggage here?

2. You’ll hear three conversations. Listen carefully and try to understand what the guests want to know. Match the services with the locations and service hours.

你会听到三个对话。仔细听,尽量了解客人想知道什么。将服务与地点和服务时间相匹配。

题目

答案

 

 


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酒店英语听说教程 | Lesson 11-前厅部-礼宾服务

米罗阅读(106)

酒店英语听说教程 | Lesson 11- 前厅部 – 礼宾服务 Concierge Service
酒店英语: 助力酒店管理|提升英语能力

See the source image

Part 1 Phrases and Sentences 

1. Responsibilities for a bellman/Concierge. 行李员的职责

  1. Helping guests with luggage 帮客人拿行李
  2. Directing guests to the front desk 引导客人到前台
  3. Rooming guests to their rooms 把客人分到自己的房间
  4. Opening doors for guests 为客人开门
  5. Introducing facilities and services 介绍设施和服务
  6. Storing luggage 存放行李
  7. Arranging taxis for guests 为客人安排出租车
  8. Delivering Morning Newspapers 递送早报
  9. Express and message 快递和消息
  10. Running errands for guests 为客人跑腿
  11. Handling lost and found 失物招领处

2. Study the following useful expressions in the Front Office department. 学习下列前厅部常用的短语表达方式。

Concierge service 礼宾服务
Travel agency 旅行社
Head porter 行李领班
Luggage tag 行李牌Rooming list 分房单
Luggage cart 行李车
Flight number 航班号
Airport pick- up service 机场接送服务
Luggage belt 行李带
Shuttle bus 穿梭巴士
Tourist automobile 观光车
Luggage left behind 遗失的行李
Luggage closet 行李房
Free newspaper 免赞报纸
Group luggage record 团队行李登记

 

Part 2 Exercises

1. What facilities would you expect in a five-star hotel? Label the pictures with corresponding names from the box below. Then listen to and repeat those facilities names.

您希望五星级酒店有哪些设施?用下面方框中相应的名称标记图片。然后听并重复这些设施的名称。(点击图片显示答案)

image.png

2. Listen to the conversation between the hotel operator and the guest about the facilities at the Garden Hotel. Tick (√) the facilities names you hear.

听酒店经营者和客人关于花园酒店设施的对话。勾选你听到的设施名称。

image.png

3. Listen to the conversation in Part B again. Fill in the missing words below.

再听一遍B部分的对话。请填写下面缺少的单词。

image.png

– the End –


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酒店英语听说教程 | Lesson 9-前厅部-无预订客人入住

米罗阅读(133)

朴素的标题,实用的知识
助力酒店管理,提升英语能力
酒店英语(Hotel English)出品
See the source image

Part 1 Conversation 

Listen to the conversation with the following Questions.

1. Do the guests have a reservation?

2. Is there a double room available?

3. What kind of room does the guest have atlast?

(R: Reservationist: G: Guest)
R: Good morning, sir. How may I help you?G: We would like to have a double room with bath for tonight.R: Do you have a reservation, sir?G: I’m afraid not。R: I’ll check if there’s a double room available. … I’m sorry, sir. None are available at the moment。

G: Oh, that’s too bad.

R: We do have a suite with a very good view of the city. The cost is 488 Yuan including two breakfasts.

G: That sounds good!

R: Could you fill out this registration form, please?

G: Sure. I’ll take care of it.

R: Thank you. How would you like to pay?

G: In cash.

R: There is a 700-yuan deposit.

G: OK. Here you are.

R: Thanks. This is the receipt and here is the key to Room 226. The bellboy will show you up along with your luggage. We hope you’ll enjoy your stay here.

G: Thank you very much!

image.png

Part 2 Exercises

1. Fill in the blanks with the Chinese expressions from the box.

Study the following US words in Column A (American English) with their British equivalents in Column B (British English).

学习A栏(美式英语)中的下列美语单词和B栏(英式英语)中的相应英式单词。然后用方框中的中文短语填空。

image.png

image.png

2. Give the British equivalents for the following underlined US words.

写出下划线的美国单词对应的英国单词。

1:_____; 2:_____; 3:_____; 4:_____; 5:_____; 6:_____; 7:_____; 8:_____;

1. I’m sorry, sir. The line is busy.2. I’d like to pay by check, rather than in cash.3. Is there a parking lot near here?4. Would you like around-trip ticket?5. The subway station is next to thelibrary.6. The elevator is over there7. The bellboy will help you with your baggage8. I left my bag in the closet.

3. Match the receptionist’s questions with the guest’s responses.

将接待员的问题与客人的回答相匹配。

1:_____; 2:_____; 3:_____; 4:_____; 5:_____; 6:_____; 7:_____; 8:_____;

questions 
1. Do you have a reservation with us?
2. How would you like to pay, Mr. Miller?
3. May I have your passports, sir?
4. How may I help you?
5. Could you tell me the name of your group?
6. Could you fill in this registration form, please?
7. Who is the tour leader, please?8. What kind of room would you like?
responsesA. I’d like to check in.B. Of course, Just a second, my wife’s passport is in her purse.C. A deluxe double room with a sea view, if possible.D. By credit card.E. I am.

F Yes. We have a suite booked.

G. Sure. I’ll take care of it. Should I sign here?

H. The Milan Tour Group.

– the End –


 

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酒店英语听说教程 | Lesson4-前厅部-超额预订

米罗阅读(76)

酒店英语听说教程 | Lesson4-前厅部-超额预订

Part 1 Conversation – Group Reservation(团队预订)

Listen to the conversation with the following Questions.

1. Where does the guest want to stay first?

2. What is his second choice?

(R: Reservationist: G: Guest)R: Good morning, Garden Hotel. How may I help you?G: Good morning. Do you have any double rooms free for the night of February 25?R: I’m somy, sir. There aren’t any double rooms left for that day, but we do have single rooms and suites available.G: I think I’d prefer a double room.R: Would you like us to put you on the waiting list and call you back in case of cancellation later, sir?

G: No, thanks. I prefer to have it now. Would you recommend to me any other hotels that I could try?

R: My pleasure, sir. Would you like a hotel downtown or in any other particular area?

G: Downtown would be nice.

R: In that case, may I suggest you the Flower Hotel or Friendship Hotel?

The Flower Hotel is a four-star hotel and it’s the newest in our city. The Friendship Hotel is five-star and the best one, but it’s very pricey.

G: I’ll try the Flower Hotel. Could you give me the telephone number, please?

R: Yes. it is 6352-3388

G: Thank you very much!

R: My pleasure and we hope to see you next time.

Part 2 Exercies

1,Listen to the conversation between a reservationist and a guest who is reserving a room. Tick (√)  the correct answers.

答案仅供参考


 

2,Listen to the conversation again. Fill in the missing words below.

答案仅供参考


 

– the End –


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关于认识牛排和吃牛排的知识
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有多少人知道酒店业的710X
全球酒店最高星级真是七星吗
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酒店英语听说教程 | Lesson3-前厅部-团队预订

米罗阅读(60)

酒店英语听说教程 | Lesson3-前厅部-团队预订

Part 1 Conversation 

Listen to the conversation with the following Questions.

1. Where is the guest calling from? 

2. How many rooms does the guest book?

3. How much is a junior suite per night actually?

4. Is it a guaranteed reservation?

(R: Reservationist: G: Guest)R: Good morning, reservations, How may I help you?G: This is Peter Wood calling from Shanghai International Trading Company. I’d like to book seven twin rooms and one junior suite from October 11th to 16th.R: Let me see… We can reserve you seven twin rooms and one junior suite for those datesG: Good. Can you tell me the room rates, please?R: A twin room is 470 Yuan per night and a junior suite is 880 Yuan.G: Is there any discount for a group reservation?R: Yes, Mr. Wood. We can give you 10% off.G: That’s great! With or without breakfast?R. Our room rate includes buffet breakfast.G: Please make it a guaranteed reservation.R: Good. How would you like to pay, Mr Wood? A deposit is required.G: Can I pay by Master Card?R: Of course. Could I have the credit card number and expiration date, please?

G: The card number is 4765 2281 3357 8933 and it expires on September 25, 2021.

R: Thank you. Is there a telephone number, Mr. Wood?

G:Yes, it’s 021-6655-9238.

R: Very good, Mr Wood. What time will you be arriving.

G: About 5:00 p.m., I suppose.

R: Thank you, Mr Wood. Seven twin rooms and one junior suite from October 11th to 16th. We look forward to seeing you.

Part 2 Exercises 

Listen to the conversation and fill in the reservation card below.

答案仅供参考


 

– the End –


推荐阅读
经理眼中12大 问题员工的表现
盘点全球极具知名度的20种甜品
图文全解西餐中的经典Pasta
关于认识牛排和吃牛排的知识
酒店实习生要了解的11个要义
有多少人知道酒店业的710X
全球酒店最高星级真是七星吗
你想半年升职还是三年半升职
爱挑战领导升职更快还是更慢
七句英语打遍酒店工作无敌手
全球酒店最顶级管理集团介绍
跟着瑞士洛桑老师学西餐礼仪
一家五星级酒店如何走向摘牌

文章末尾常见的“PS”,可不是PhotoShop的缩写喔!

米罗阅读(77)

P. S. 代表什么?

P.S. 在我们日常生活中已经随处可见,可以是Photoshop的简称,也可以是在文章或信件末尾的一个附加。

P.S. 这个缩写最初是出现在手写的信件里的,后来也被用在电子邮件和一些书面信息材料的末尾。P.S. 的内容虽然不是每封信或邮件必要的部分,但是现在的人们有意无意地总喜欢在末尾加上这么一个“P.S. : ……”。

 

小编也曾经一度以为这个P.S. 是photo shop的缩写,当时主观地认为是大概因为photo shop能修改图片,所以人们把P.S. 也引申为对信件或文本内容的修改或补充。

直到有一次听一个英语老师讲课讲到subscript这个单词,才明白。

P.S.是 Post Scripts的缩写,解释为附言、后记。这是早期英文信件的常用方式来补充信息,原因很明确:手写信件再改动的话就不好看了,后演变成注明重要信息的方式。当今的eMail也沿用了这个方式用以提醒收件人这是重要信息。另外,也有(书等的)附录, 跋,补遗;(新闻广播后的)结束语;

postscript 英 [ˈpəʊsskrɪpt]   美 [ˈpoʊˌskrɪpts]

n. (加于信末的)附言,又及;补充;补编;后话;跋

小编这两天特意花时间研究了中外网站上关于P.S.的相关介绍,整理如下:

什么是PS

PS,是拉丁文 postscriptum 的缩写,(有些资料认为是postscripts的缩写)代表后记。Post这个词根的意思是“之后”(如:postwar 战后的(post+war战争),scriptum的意思是“书面的”。传统上,PS出现在书面信件的主体和签名之后。这是保留给事后思考或补充资料时,无法在信的正文再去添加或修改时使用。

因为过去当人们用手写信或在打字机上打字时,无法像我们现在用电脑打字那样可以增删改减或退格。所以,在过去如果你忘了在信中提及某样东西,你只有两个选择:重新写一封,或者添加是在使用PS签名之后

显然,通过在书信末尾加上附言,能让写信人有一个地方来补充遗漏的信息或事后的想法。它在过去以手写书信或打字机打字的时代中起着至关重要的作用。

首先,它有助于最大限度地减少耗时的重复。更重要的是,它有助于保持信件整洁,易于阅读。

PS虽然有着古老的根源,但是即使在当今日益数字化的世界中,它仍然与我们的生活息息相关。

P.S. 是拉丁语语”postscriptum “的缩写。

毫无疑问,从非正式聊天到直接营销活动,还有偶尔地听到人们在口头交流中使用它来强调思想或陈述,几乎任何类型的通信或交流都可以使用它。

如何使用 Ps?

使用PS可以添加您在任何信件的主体中忘记提及的东西。包括普通信件或电子邮件。将字母PS 放在签名行的下方。接下来,后面跟着将要添加的文本。

使用PS还可以显示额外的强调,对于像 微信、Whatsapp 或推特或这样的数字通信,添加PS是很常见的。您可以在每条消息的末尾添加一段PS来作为补充或强调。

例如:

亲爱的夏洛特,很抱歉,在我离开之前我们没能一起吃晚饭。我的飞行时间出人意料地移动了,我不得不立刻找一辆出租车离开。我甚至没有时间打电话给你,我希望你能原谅我。P. S.  我还欠你一顿丰盛的晚餐!

PS的正确写法

将两个字母大写是正确的方法。然而,语法学家们正在就是否使用小点展开争论,写PS要不要在每个字母后加小点?

目前学术上没有硬性规定是否要加点。此外,用法“正确与否”可能因您遵循的样式指南而异。

例如,《剑桥词典》表明,常见用法因原籍国而异:

  • 英国英语倾向于PS
  • 美国英语往往更喜欢P.S.

您可以使用 P.S. 向信件添加事后的想法。

许多人认为PS应该没有额外的标点符号,包括号,用于将字母与以下语句或问题分开。

PS 请不要吃最后一块蛋糕。P.S.请不要吃最后一块蛋糕。PS:请不要吃最后一块蛋糕。

P.S.:请不要吃最后一块蛋糕。

实际上,用哪一种形式,还是取决于使用者的习惯,不过,从美观的角度来看,“PS:” 会不会更受欢迎一些?

数字化:PS的演化

数字时代的到来,或许意味着PS必须发展或面临过时的风险。

现在,计算机和文字处理器帮助我们毫不费力地编辑和重印文档。PS的必要性几乎消失殆尽,尽管它或许几乎和拉丁名字一样古老。

不过与拉丁语不同,PS还有一直活下去的价值,因为它现在已经演变了更多的用法。

今天使用 PS 的 6 种最佳场景

1. 强调重申

后记允许您重申在信中已经谈到的一个重要点。这有助于在最需要的地方创建强调。

这是因为PS创建了一个与信件其余部分的视觉中断。它有助于突出(highlight)一个点,无论是视觉还是主题。

例:P.S. 我真的指的是我所说的希望你来和我们一起呆几个星期。

 

2. 将魅力添加到通信中

PS可用于为信件添加智能、有趣或甜美的感动。这种使用有助于给读者或收信人留下一些值得品尝的东西。

例:P.S. 你一离开,玫瑰就枯萎了,好像他们像我一样想念你。

3. 添加与信的正文不相关的信息

你可能有一个梦幻般的想法,你想包括在你的信。但是,如果它与您的其他信件不相关呢?

在这种情况下,使用PS是理想的。

例:P.S. 我知道这可能跑题了,但莫莉想感谢你照顾她的金鱼。

4. 辩论

在一个论点中用坚定的附言写最后一句话。附言可以让你有效地用最后一行或两行表明一个论点。尽量将自己的观点表达清楚。

例:P.S. 说真的,别想再拉那样的特技了!

 

5.表达重要情绪

因为它可以用来传达最深的情感,所以后记与情书有着永恒的联系也就不足为奇了。没有感人的 PS ,真情书就是不完整的,或者没有灵魂的。

例:P.S. 我更爱你!

6. 促销活动

在销售活动中,PS经常被用作营销策略。使用它来推广特别优惠、分享推荐或号召行动。

据调查,在一个大段内容的版面,许多人会停下来直接阅读PS。因为PS与信件的其余部分是分开的,这就产生了一个清晰可见的中断。这有助于突出显示信息。

P.S. 仅一天,我们为您的第一个订单提供20%的折扣。

Ps 在聊天中的作用?

PS也经常出现在社交媒体聊天(也称为即时消息) 中。这些快速移动的实时对话可能导致参与者忘记共享信息。PS给了他们一种将其重新添加的方法。

正如后PS在传统信件写作中代表一种事后的想法一样,它在这种更现代的交流形式中也扮演了类似的角色。

它允许交流者在主对话进行后抛出一个想法或信息。

这对老年人来说也不是一回事。PS在推特、Snapchat 和 Whatsapp 的 Z 代线程中弹出:

乔安娜:星期五的聚会见?雷切尔:当然可以。乔安娜:不错!从 8 点左右开始。

雷切尔:到那时我会挥杆的。

乔安娜:P.S. 别忘了带点榨菜和茶叶蛋来!

当一个PS不足时

让我们面对现实吧。有时候,一个事后的想法是不够的。事实上,有时一个事后的想法导致另一个,这导致另一个,这导致…复合 PS。

值得庆幸的是,你并不限于使用一个PS。在通信中还可以分享多个事后想法:

  • 将字母PPS(又名后脚本 post-post-scriptum)或PSS(又名后超脚本 post-super-scriptum)放在初始 PS 下方,以添加补充的想法或信息。
  • 将字母PPPS(后脚本后)放在 PPS 或PSS 下方,以添加更进一步的补充想法或信息。
  • 继续添加 PS到缩写的前面尽可能多次,以表达你的想法。
P. s. 后记太有趣了!P. p. s. 我要再写一个, 只是因为我可以。P. p. p. s. 这是第三个!

P. p. p. p. s. 我应该继续吗?

 

值得注意的是,P.S.它可以是一个非常有用的,非常迷人的工具,但也可能会变得令人恼火,特别是在撰写正式信函时,如果在文末加上“P.S.”,会极大地贬低信函的严肃性。

OK, 今天的分享就到这啦!

在看到本文之前,你知道P.S. 是什么单词的缩写吗?

你平时用过P.S. 吗?

P.S. 还可以怎么用呢?

欢迎和我分享。

 

– the End –


 

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 阅读原文

酒店英语听说教程 | 前厅部-预订-Lesson2

米罗阅读(72)

 

这一课我们一起学习的是散客预订。

正如我们前面所提到的,

现在通过打电话到酒店预订的情况已经很少见了,

而且现在很多教材所使用的情景对话都已经是很多年前的,

但是其中的英语单词和句型,

仍是我们需要重点学习的酒店行业英语。

Part 1 Conversation 

Listen to the conversation with the following Questions.

1. What kind of room does the guest want?

2. What is his first name?

3. Does the price include breakfast?

(R: Reservationist: G: Guest)R: Good morning, reservation. How may I help you?

G: Good morning. I’d like to book a single room with shower.

R: When would you like it, sir?

G: From the 23rd to the 26th of June.

R: Hold on, please. Let me check.. Yes, we do have single rooms available during those dates.

G: That’s good. What is the daily rate?

R: It’s 290 Yuan per night.

G: Does that include breakfast?

R: Yes. a Chinese breakfast is included.

G: Sounds great.

R: Could I have your name and telephone number?

G: Yes, it’s Harry Smith and the number is 0057-3270-5499

R: That’s 0057-3270-5499. What time will you be arriving on the 23rd Mr. Smith?

G: Around 7: 00 p. m.

R: Thank you, Mr Smith. I’ve booked you a single room, with breakfast from June 23rd to 26th. We look forward to your stay with us.

Part 2 SOP of Reserving A Room for FIT 

When dealing with an FIT reservation, a reservationist may follow the following procedures and ask relative questions. 

 Part 3 Useful Sentences

Study the following five sentences.

 Part 4 Exercises

1, Complete the following sentences with the best possible expressions in the box below.

a deluxe suite, a single room, a king-bed room, a family suite,

four twin rooms, a triple room, an executive room

1. I would like to book ________ for a couple.

2. Mr. Brown wants to reserve ________ for his wife and two daughters

3. Eight friends want ________________.

4. A secretary would like to reserve ________ for his boss.

答案仅供参考


1,a king-bed room

2,family suite room

3,four twin-bed room

4,an executive room

 

– the End –


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酒店英语听说教程 | 前厅部-预订-Lesson1

米罗阅读(116)

今天开始,我们准备了新的酒店英语课程和大家分享。

往期的课程提供了大量的常用句型解读,大多倾向于口语表达,

本系列课程将侧重于听力的练习,着重于听懂外国客人在说什么。

这次的练习在本期就可以直接找到答案了。

Unit1_Lesson1_100:0001:57未加入话题

Types of Hotel Rooms

single room: room for one person with a single bed
double room: room for two people with one double bed
twin room: room for two people with two single beds.
triple room: room for three people with either three single beds or a double bed and a single bed
family room: room suitable for a family with children with four or more beds
suite room: a set of two or more rooms including at least one bedroom and a sitting room
junior suite: a small suite with a sitting room
deluxe suite: a suite that has 2 or 3 rooms with one living room, one bedroom provided with a king-size bed, and one dining room or meeting room.
presidential suite: a suite that has more than 5 rooms with luxurious fittings and decorations
adjoining rooms: two or more hotel rooms located side by side without private connecting doors.
connecting rooms: two or more rooms with private doors permitting access from one to the other without use le hotel corrid

Vocabulary

New Words

Exercies

Listento the conversation and answer the following 2 questions.

1,Tick (√) the questions the reservationist asks about the reservation.

答案

点击下方空白区域查看答案


2,Listen to the conversation in Part B again and decide which reservation card has recorded the correct reservation information.

01

Which card is correct?(点击答案下方的“选我”即可知道对错)

选我

选我

选我

选我

今天的分享就到这了,

喜欢就点个“赞”,

帮到你了就再点个“在看”,

如果有话要说那就留言吧!

感谢关注,下期再见!

– the End –


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详解办理入住时最常用的20句英语,带美音朗读

米罗阅读(111)

前两天,我们分享了为客人做预订时常用的英语句型,今天我们再一起来看看为客人办理入住时,最常用的句型有哪些?

1. Good evening, ma’am. How may I help you?晚上好,女士。我能为您效劳吗?

“How may I help you?” 这句话我们在前面的文章里已经提到过,与客人的对话通常都可以从这句话作为开始。

2. Yes, I’d like to check in.是的,我想办理入住手续。

 “I’d like…” 表示:我想要……,如:I’d like a cup of coffee. 我想要一杯咖啡。I’d like to have a walk in the garden. 我想去花园走一走。

3. Wait a minute, please. Let me check.请稍等,让我查一下。

“Wait a minute” 请客人稍等,英语里还有很多句子或短讯表示“稍等”,如:Just a minute.  Just a second. Just a moment. One second. One moment.

4. Yes, we have your reservation.是的,我们有您的预订。

“We have your…” 表示我们有……相关的信息。如,当客人致电总机或送餐部想要点餐时,我们的电话上都有客人的房间号码和姓名,所有我们可以告诉客人:We have your room number.

5. I want a room overlooking thegarden, if possible.如果可能的话,我想要一间可以俯瞰花园的房间。

I want 也可以用我们上面提到的“I’d like”;“if possible. ” 表示“如果可能/方便的话,我想……”,送餐部可能经常用到这句话,如果客人打电话给你让你去房间收餐具,而你怪好忙没有空的话,你可以告诉客人:Please put the tray out of your door, if possible. 如果方便的话,请将托盘放在门外。

6. We can arrange that for you.我们可以为您安排。

“arrange”的用法比较广泛,作动词“安排”时,可以这样告诉客人:

  1. We will arrange everything for you. 你们会安排好一切的。
  2. I’ve arranged a taxi for you. 我已为你们安排了一辆出租车。
  3. It is all arranged. 这事全都安排好了。

还可以表示“整理”“排列”,如:

We must arrange the room before the guests arrive. 在客人到来之前我们必须把房间整理好。

派生词arrangement表示“安排”“准备”(通常可数)

I’m satisfied with your arrangements. 我对你的安排很满意。

7. May I have your passport to fill out the registration form?请出示您的护照填写您的登记表好吗?

在请客人填写入住登记表时,大家之前可能习惯使用的是 “fill in”,其实fill in 跟fill out 用于表单或申请表时,都同样是“填写”的意思,差别不大。

但fill in除了“填写”还有“临时代替某人”的意思,例如:

Can you fill in for me for a few minutes? I have to run an errand.

你能代替我几分钟吗?我必须去办点事。

8. Here is your room key.这是您的房间钥匙。

“Here is” 很基础的表达:“这是……”

9. Have a pleasant evening.祝你晚上愉快。

这句话用于和客人告别时的祝福。通常我们还可以这样说:

Have a nice day!

Have a good day!

Have a nice stay with us.

10. Yes, I booked a twin-bed room.是的,我订了一间双人房。

I booked…” 表示客人已经预订过了。book与reserve都有预订的意思,我们之前的文章有专门关于这两个词的用法详见:每日一词 | reservation

11. How would you like to make your payment?您想怎样付款?

在询问客人结账方式时,我们还经常用到这样的句子:

How would you like to pay?

How would you like to settle the bill?

如果记不住这许多, 那么直接问客人是否用现金结账也可以:Would you like to pay by cash?

12. By credit card.用信用卡。

因为每家酒店可能接受的外国信用卡不一样,客人可能还会有如下问题:

Do you accept American Express? 你们接受美国运通卡吗?

Can I use Master Card? 我可以用万事达卡吗?

Do you take VISA? 你们接受VISA卡吗?

前12句音频试听

13. Our hotel is an international first-class hotel with well-equipped facilities.我们酒店是一家国际一流的酒店,设施齐全。

first-class 表示XX是第一流的; 例:I know a place where the food is first-class. 我知道有一个品尝一流美食的地方。

well-equipped  设备精良的;装备很好的; “well”后面加小横线,再跟一个动词的分词,表示:高级的、好的,如:well educated受过良好教育的;well paid薪水高的;well done 干得漂亮(烹饪里表示全熟)

14. We feel very pleased to accept your request on extending your stay with us.我们很高兴接受您的续住请求。

当客人告诉我们要续住时,如果我们有空余的房间,可以用这样的句子对客人表示欢迎。

 

15. Please remember to return your key before you leave the hotel.离开酒店前请记得归还钥匙。

1)remember to do :记得要做某事,to do表示目的,要做.……;

2)remember doing :记得已经做过的事,doing表示一种状态,正在做……或者已经完成了……。

16. I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights.很抱歉我们需要请您在最后两个晚上换房间。

be necessary for 后面要加名词 译为“对。。。是有必要”

be necessary to 后面要加动词 译为“有必要做。。。(某事)”

It is necessary to wear masks during the epidemic. 疫情期间戴口罩是很有必要的。

Wear masks are necessary for the guests. 客人很有必要戴口罩

17. Do you have a reservation with us?你在我们这儿有预订吗?

常规用法,无论是办理入住还是到餐厅用餐,我们通常都要问一下客人是否有预订。

18. Could you tell me the name of your group?你能告诉我团队的名字吗?

“the name of…” 以……之名;……的名字。

We have a reservation in the name of Grant. 我们是以格兰特的名字预订的。

另一个意思是:“有……之称”:

He had the name of an eccentric. 他有怪人之称。

如果在前面加上in, 就变成了“以……之名”:

I arrest you in the name of the law. 我依法逮捕你。

 

19. Would you mind transferring to the room 1233? 您介意换到1233房间吗?

当客房紧张、房间有问题或酒店繁忙时,可能会需要让客人换房。

transfer”原意是转移、迁移,这里也可以把“transfer”换成“change”。

 

要注意一个特别容易出错的地方:“would you mind to do sth”是错误的,没有这种表达法。

would you mind doing sth 你介意做某事吗?回答时,“否定回答”表示不介意,“肯定的回答”则表示介意。

20. The bellman will help you with your laggage.行李员将为您运送行李。

help you with sth 帮助某人做某事

He often helps me with my English . 他经常帮助我学习英语。

He often helps me to learn English . 他经常帮助我学习英语。

动词后bai跟动词时一般第二个动du词变zhi为动词不定式(to do)或动名词dao(zhuandoing)。help后跟的是动词不定式,由于help比较特殊,后面可以跟不带to的动词不定式,也可以跟带to的不定式。

后8句音频试听

 

 

友情链接

趣味树洞酒店英语