一、前厅接待场景(10句)
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Show your ID card, please.(请出示您的身份证。)
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Fill in this registration form.(填写这份登记表。)
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Sign your name here.(在这里签名。)
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Take your room card and key.(拿好您的房卡和钥匙。)
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Follow the bellboy to your room.(跟着行李员去您的房间。)
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Wait at the lobby lounge, please.(请在大堂休息区等候。)
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Check the room information on the screen.(查看屏幕上的房间信息。)
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Keep your receipt safe.(保管好您的收据。)
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Call the front desk if you need help.(需要帮助请致电前台。)
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Come to the front desk to check out.(到前台办理退房手续。)
二、客房服务场景(20句)
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Open the guest room door gently.(轻轻打开客房门。)
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Air the room for 10 minutes.(给房间通风10分钟。)
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Change the bed sheets and pillowcases.(更换床单和枕套。)
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Clean the bathroom thoroughly.(彻底清洁卫生间。)
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Wipe the mirror with a dry cloth.(用干布擦拭镜子。)
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Dust all the furniture in the room.(给房间里所有家具掸灰。)
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Empty the trash can and ashtray.(倒空垃圾桶和烟灰缸。)
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Refill the mineral water bottles.(补充矿泉水瓶。)
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Replace the dirty towels with clean ones.(用干净毛巾替换脏毛巾。)
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Adjust the air conditioner temperature.(调节空调温度。)
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Turn on the desk lamp for the guest.(为客人打开台灯。)
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Turn off all the lights when leaving.(离开时关掉所有灯。)
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Close the minibar door tightly.(把迷你吧台门关紧。)
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Put the do not disturb sign on the door.(把“请勿打扰”牌挂在门上。)
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Take away the dirty laundry.(收走脏衣物。)
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Make the bed neatly.(把床铺整理整齐。)
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Arrange the toiletries in order.(把洗漱用品摆放整齐。)
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Sweep and mop the guest room floor.(打扫并拖净客房地板。)
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Check the safe function regularly.(定期检查保险箱功能。)
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Leave the room service menu on the desk.(把客房服务菜单放在桌上。)
三、餐饮服务场景(10句)
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Take a seat at the table by the window.(坐在靠窗的餐桌旁。)
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Look at the menu and choose your dishes.(查看菜单并选择菜品。)
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Order your food from the waiter.(向服务员点单。)
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Wait for your meal patiently.(耐心等候您的餐品。)
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Use the tableware properly.(正确使用餐具。)
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Wipe your mouth with the napkin.(用餐巾擦嘴。)
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Ask for more water if you need it.(需要更多水请告知。)
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Pay the bill at the cash register.(到收银台结账。)
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Take your leftover food in a doggy bag.(把剩余食物打包带走。)
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Keep the dining table clean.(保持餐桌整洁。)
四、公共区域&安全提醒场景(10句)
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Walk along the corridor quietly.(沿走廊轻声行走。)
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Don't run in the lobby.(不要在大堂奔跑。)
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Keep off the grass in the garden.(不要踩踏花园草坪。)
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Use the elevator for heavy luggage.(重行李请使用电梯。)
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Don't smoke in non-smoking areas.(不要在非吸烟区吸烟。)
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Follow the fire exit signs in case of emergency.(紧急情况请跟随消防出口指示。)
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Don't touch the electrical equipment.(不要触碰电器设备。)
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Keep the fire hydrant unobstructed.(保持消防栓畅通无阻。)
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Put your luggage in the designated area.(把行李放在指定区域。)
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Don't leave valuables unattended.(不要将贵重物品无人看管。)

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