C: Good morning. This is room reservation.May I help you, sir?
G: Well, I’d like to reserve a room.
C: Thank you, sir. Which date would that be?
G: From October 15 to 17.
C: How many nights will you be staying?
G: Three nights.
C: How many guests are there in your party?
G: Only my wife and I.
C: What kind of room would you prefer, a double or a twin room?
G: A twin room, please.
C: Could you hold the line, please? I’ll check if there’s a room available for those days. Thank you for waiting, Sir.We have a twin at HK$ 1000 and HK$ 1500. Which would you prefer?
G: What’s the difference?
C: A room with a front view is HK$ 1500 per night, one with a rear view is HK$ 1000 per night.
G: We will take the one at HK$ 1500.
C: Certainly, sir. May I have your name and initials, please?
G: Yes, it’s Carruthers T.E.
C: Can you tell me how to spell that,please?
G: C. A, double R, U, T, H, E, R, S.
C: Mr. Carruthers. May I have your phone number please?
G: Yes, the number is 06-321-2345.
C: 06-321-2345. Is this your home phone number?
G: Yes. it is.
C: What time do you expect to arrive, sir?
G: Oh, around 5 p. m. I suppose.
C: I’d like to confirm your reservation, A twin room for Mr. and Mrs. Carruthers at HK S 1500 per night for nights from October 15 to 17. We look forward to serving you.