前厅英语 | 问候与欢迎客人

前厅英语 | 问候与欢迎客人
English for FO | Greeting and Welcoming Guests

Part 1. Basic Vocabulary

• greet /ɡriːt/ (verb): to say hello or welcome to someone; 向…问候，欢迎
• impression /ɪmˈpreʃn/ (noun): the opinion or feeling that someone has about someone or something because of the way they seem; 印象，感想
• polite /pəˈlaɪt/ (adjective): showing good manners and respect for other people; 有礼貌的，客气的
• address /əˈdres/ (verb): to speak or write to someone; 称呼，对…说话
• title /ˈtaɪtl/ (noun): a word that is used before someone’s name, stating their rank, profession, or status; 头衔，称号
• honorific /ˌɒnəˈrɪfɪk/ (noun): a word or phrase that shows respect, such as Mr., Mrs., Sir, Madam, etc.; 敬称，尊称
• introduce /ɪntrəˈdjuːs/ (verb): to tell someone another person’s name when they meet for the first time; 介绍，引见
• role /rəʊl/ (noun): the function or position that someone has or is expected to have in an organization, society, or relationship; 角色，职责
• assistance /əˈsɪstəns/ (noun): help or support; 帮助，协助
• inquiry /ɪnˈkwaɪəri/ (noun): a question or request for information; 询问，查询
• request /rɪˈkwest/ (noun, verb): an act of asking for something politely or formally; 请求，要求
• reservation /ˌrezəˈveɪʃn/ (noun): an arrangement that you make so that a place in a hotel, restaurant, plane, etc. is kept for you at a particular time in the future; 预订，预约
• confirmation /ˌkɒnfəˈmeɪʃn/ (noun): a statement or document that shows that something is true, correct, or definite; 确认，证实
• check-in /ˈtʃekɪn/ (noun): the act of arriving and registering at a hotel, airport, etc.; 登记，报到
• check-out /ˈtʃekaʊt/ (noun): the act of leaving a hotel after paying and returning your room key; 结账，退房
• registration /ˌredʒɪˈstreɪʃn/ (noun): the act of recording your name and other details on an official list; 登记，注册
• form /fɔːm/ (noun): a printed document with spaces for you to write information in; 表格，表单
• passport /ˈpɑːspɔːt/ (noun): an official document that identifies you as a citizen of a particular country and allows you to travel to foreign countries; 护照
• ID card /aɪ diː kɑːd/ (noun): an official document that shows your name, date of birth, photograph, etc.; 身份证

Part 2. Key Sentences

• Welcome to … This is a friendly way to welcome someone to a place or an event. You can use it when a guest arrives at the hotel or when you invite them to join an activity. For example:
  • Welcome to Hotel Sunshine. We are delighted to have you as our guest.
  • Welcome to our complimentary breakfast buffet. Please help yourself to any of the dishes.
  • Welcome to our weekly wine tasting event. We hope you enjoy the selection of wines and cheeses.
• How may I help you? / How can I assist you? This is a polite way to offer your help or service to someone. You can use it when you want to know what the guest needs or wants from you. For example:
  • How may I help you with your luggage?
  • How can I assist you with your check-in?
  • How may I help you find a restaurant for dinner?
• Do you have a reservation? / What is your name, please? This is a common way to ask for the guest’s reservation details. You can use it when you want to check if the guest has booked a room in advance or when you want to find their reservation in the system. For example:
  • Do you have a reservation with us?
  • What is your name, please?
  • Do you have a confirmation number?
• My name is … and I am the … This is a professional way to introduce yourself and your role to someone. You can use it when you want to let the guest know who you are and what you do in the hotel. For example:
  • My name is Alice and I am the front desk manager.
  • My name is Bob and I am the concierge.
  • My name is Charlie and I am the bellboy.
• Here is your room key / card. This is a standard way to give the guest their room key or card after they have completed the check-in process. You can use it when you want to hand over the key or card to the guest and explain how to use it. For example:
  • Here is your room key. It also opens the main entrance of the hotel.
  • Here is your room card. You need to insert it into the slot in the elevator to access your floor.
  • Here is your room card. Please return it to the front desk when you check out.
• Enjoy your stay. / Have a nice day. This is a courteous way to wish someone a pleasant time or experience. You can use it when you want to end a conversation with a guest on a positive note. For example:
  • Enjoy your stay at Hotel Sunshine. If you need anything, please do not hesitate to contact us.
  • Have a nice day. Thank you for staying with us.
  • Enjoy your stay in Amsterdam. We hope to see you again soon.
• Is there anything else I can do for you? / Do you have any questions? This is a helpful way to ask if someone needs more help or information from you. You can use it when you want to make sure that the guest is satisfied with your service or when you want to invite them to ask questions. For example:
  • Is there anything else I can do for you? Do you need any recommendations for sightseeing or dining?
  • Do you have any questions about the hotel facilities or services?
  • Is there anything else I can do for you? Would you like me to arrange a taxi for you?

Part 4. Exercises

1. 1. F: Good afternoon, madam.Welcome to Hotel Sunshine. _________ 

2. 2. G: Hi, I’m looking for a nice restaurant nearby. _________

3. 3. F: My name is Lisa and I am the front desk clerk. _________

4. 4. G: Thank you for your help. You are very kind.

5. 5. F: Here is your room card. Your room number is 1208 on the 12th floor. The elevator is on your right.

6. G: Thank you.