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Guests' Satisfaction
1. 基础词汇
- Satisfaction: 满意度
- Happy: 开心的
- Pleased: 满意的
- Dissatisfied: 不满意的
- Feedback: 反馈
- Improve: 改进
- Dessert: 甜品
- After-dinner drink: 餐后酒
- Coffee: 咖啡
- Tea: 茶
- Would you like: 您想要
- Recommend: 推荐
- Menu: 菜单
- Options: 选择
- Enjoy: 享受
- Digestif 餐后酒
西餐常见的餐后酒：
- Port wine 波特酒
- Sherry 雪利酒
- Madeira 马德拉酒
- Campari 金巴利
- Muscat 甜型马斯卡特酒
- Limoncello 柠檬利口酒
- Absinthe 苦艾酒
- Ice wine 冰酒
- Vermouth 苦艾酒
- Amaro 苦艾酒
- Brandy 白兰地
- Cognac 干邑
- Armagnac 阿玛尼亚克白兰地
2. 关键句型
- “Is everything to your satisfaction?”：一切都满意吗？
- 使用场景和注意事项：当客人就餐结束或服务员觉得客人已经吃得差不多时，可以使用这个句型询问客人是否满意。提供机会给客人提出反馈或额外需求。
- -Waiter: Is everything to your satisfaction?-服务员：一切都满意吗？
- -Customer: Yes, everything was delicious. Thank you.
- -顾客：是的，一切都很美味。谢谢。
- “I’m glad you enjoyed your meal.”：很高兴您对用餐很满意。
- 使用场景和注意事项：当客人表示满意并表达对用餐的喜爱时，服务员可以使用这个句型来回应客人的满意度。展示服务员的关注和乐于为客人提供美食的态度。Waiter: I’m glad you enjoyed your meal. It was a pleasure serving you.服务员：很高兴您享受了您的餐点。为您服务是我的荣幸。 Waiter: Thank you for your kind words. I’m delighted that you liked the food. 服务员：谢谢您的赞美。我很高兴您喜欢这道菜。
- “I apologize for ...”：对于...，我表示歉意。
- 使用场景和注意事项：当客人表达不满意或提出投诉时，服务员可以使用这个句型来道歉并主动提供解决方案。展示服务员的专业和解决问题的能力。-Waiter: I apologize for any inconvenience. Is there something I can do to make it right? 服务员：对于给您带来的任何不便，我表示歉意。有什么我可以做来弥补吗？ -Customer: The steak was overcooked. Can I get a replacement? 顾客：这块牛排煮得过火了。我可以换一块吗？ -Waiter: I’m sorry for the mistake. Let me fix that for you immediately. 对于这个错误，我表示歉意。让我立即为您解决。 -Customer: Thank you for addressing the issue promptly. Translation: 感谢您及时处理这个问题。
3. 情景对话
Satisfaction
Waiter:Good evening! I hope you enjoyed your meal. May I ask how satisfied you are with your dining experience tonight?
Customer:Overall, I’m quite satisfied with the dining experience. The food was delicious and the atmosphere was pleasant. However, I think the dishes were taken a bit longer to arrive than I expected.
Waiter:Thank you for your feedback. I apologize for any delay in the service. We appreciate your input, and we will definitely work on improving the speed of service. Is there anything else I can assist you with?
Customer:Actually, I would like to have a dessert or a post-dinner drink. Do you have any recommendations?
Waiter:Certainly! For desserts, we have a selection of Cake, pastries, and ice cream. If you prefer a post-dinner drink, we have a variety of options, including coffee, tea, and a selection of liqueurs. Is there anything specific you have in mind?
Customer:I think I’ll go with a digestif. Could I have a glass of Sherry, please?
Waiter:Absolutely! I’ll bring you a glass of Sherry right away.
中文翻译：
服务员：晚上好！我希望您享受了您的用餐。我可以问一下您对今晚的用餐体验满意吗？
客人：总体而言，我对用餐体验很满意。食物很美味，氛围也很愉快。不过，在上菜速度方面还有改进的空间。菜品的送上时间比我预期的要长一些。
服务员：非常感谢您的反馈。对于服务上的任何延误，我表示歉意。我们非常重视您的意见，我们一定会努力改进服务速度。还有其他我可以帮助您的吗？
客人：实际上，我想要点一份甜点或者餐后酒。您有什么推荐吗？
服务员：当然！关于甜点，我们有各种蛋糕、糕点和冰淇淋可供选择。如果您喜欢餐后饮品，我们有多种选择，包括咖啡、茶和一系列酒类。您有什么具体的想法吗？
客人：我想来一杯餐后酒。请给我来一杯雪梨酒，好吗？
服务员：当然！我会立刻给您送来一杯雪梨酒。
4. 课堂练习
- Waiter: Is everything to your __? Customer: Yes, everything was delicious. Thank you.
- A) satisfaction
- B) liking
- C) taste
- D) preference
- 答案：A
- Waiter: I’m glad you enjoyed your meal. Can I interest you in any __? Customer: Actually, I would like to see the dessert menu.
- A) recommendations
- B) options
- C) beverages
- D) desserts
- 答案：D
- Waiter: I apologize for any inconvenience. Is there something I can do to make it __? Customer: The steak was overcooked. Can I get a replacement?
- A) right
- B) better
- C) perfect
- D) good
- 答案：A
- Waiter: Thank you for your kind words. I’m delighted that you __ the food. Customer: Thank you for the excellent service.
- A) enjoyed
- B) liked
- C) appreciated
- D) loved
- 答案：A
- Waiter: I’m sorry for the error. Let me __ that for you immediately. Customer: Thank you for addressing the issue promptly.
- A) fix
- B) serve
- C) bring
- D) recommend
- 答案：A
小常识：
餐后酒有以下几个特点：
1. 甜度：餐后酒通常具有一定的甜度，可以与餐前和主菜搭配的较干的葡萄酒形成对比。甜度可以提供口腔中的甜味感受，使餐后酒成为一种愉悦的结束。
2. 浓度：餐后酒通常具有较高的浓度，这意味着它们可以提供更丰富、更复杂的口感和风味。浓度较高的餐后酒可以在口腔中停留更长时间，让您慢慢品味。
3. 芳香：餐后酒通常具有浓郁的芳香，这可以增添饮品的魅力和吸引力。不同种类的餐后酒有不同的香气特点，例如水果、坚果、香草等，这些香气可以与您的甜点或咖啡等配搭产生美妙的味觉体验。
4. 消化功能：餐后酒被认为具有消化功能，可以帮助促进食物的消化。一些餐后酒，如苦艾酒或消食酒，被认为有助于舒缓胃部不适或促进消化。
5. 滋味补充：餐后酒可以作为餐饭之后的一种额外享受，为整个用餐体验画上一个完美的句号。它们提供了一种独特的滋味，可以与您的甜点、奶酪或咖啡等搭配，带来更多层次和丰富的口味。
总的来说，西餐服务中，餐后酒通过其甜度、浓度、芳香和消化功能等特点，为用餐体验增添了一种愉悦和完整感。无论是搭配甜点还是作为独立的饮品，餐后酒都是一种值得品味和享受的选择。
- 作者:Miro
- 链接:http://miro.cx/article/2ab4b0d4-ee78-81eb-a370-d56308cd6f11
- 声明:本文采用 CC BY-NC-SA 4.0 许可协议，转载请注明出处。
