酒店情景应急口语 | 与办理入住相关的单词句子和对话-附语音

type

status

date

slug

summary

01 相关词汇

01入住相关

散客/无预订客人 FIT/walk-in guest

组织方 organizer

团购 team-buying/group purchase

酒店预订 hotel reservation

预订 make a reservation

度假酒店 resort

度假旅游 vacation tour

度假 take a holiday

商务旅行 business trip会

员价 member price

贵宾 VIP(very important people)

普通顾客 common customer

02 付款方式

现金cash/pay in cash信用卡credit card借记卡 debit Card押金 advance deposit 挂房账 room charge 城市挂账(公司往来账) City ledger 微信支付 Wechat pay 支付宝支付 Ali pay 贝宝支付 PayPal 内部挂账/OC Office Check 宴请挂账 Ent/Entertainment 支票 cheque

- 语音 -

[player id='4535']

02 关键句型

01 询问客人

1)Good morning, sir. What can I do for you?

先生,早上好,我能为你效劳吗?

2)Do you have a reservation?

您有预订吗?

3) Have you made a reservation, Madam?

女士,您有预订吗?

02 进行登记

1) A moment please, I'll check. Yes, you have a reservation for a double room for two nights.

稍等一下,我来查一下。是的,您订了两天的

2) Would you mind filling in the registration form sir?

请您填写ー下这份登记表，好吗？

3)Have you got any identification?

您有相关证件吗?

4) May I have a look at your passport, sir?

先生,麻烦您给我看一下您的护照。

5) May I have your membership card or phone number?

请给我一下您的会员卡或手机号。

6)Will this be (room) charge or cash?

刷卡还是付现?

7) Please charge to Room 2216

请记在2216号房的账上。

8)Please hold on while I run your credit card through the machine.

请稍等一会,我来刷卡。

03 登记完毕

1) This is your key card, and the lift is on the left corner.

这是您的房卡,电梯在左边拐角处。

2) Your room number is 2010, and this is your key.

您的房间是2010,这是您的房卡。

3) Please don't leave anything behind.

请带齐您所有的物品。

03 Dialogues

01 让客人等候

C= Clerk(前台职员) G= Guest(宾客)C: Welcometo our hotel, sir. Please have a rest on the sofa first.

您好,欢迎光临,请您先在这边沙发休息一下。

G: What's wrong? 怎么了? C: Sorry that there's something wrong with our computer.

不好意思,我们的电系统有点故障。

G: How long will it last?

要等多久?

C: Wehave been repairing it. It will be all right with 10 minutes. Sorry to keep you waiting.

已经在维修,10分钟后就可以用了,让您久等,实在抱歉。

G: That's Ok. I haven'treserved before. Is it the busy time?

没关系,我没有预订,这几天这里忙吗?

C: Notat all. we have rooms available.

不忙,有房间的。

G: I see. thanks!

好的,谢谢。

C: Mypleasure, thank you for your understanding these magazines are prepared foryour needs.

不客气。谢谢您能谅解给您带来的不便,这边有杂志,您可以随意翻阅。

G: OK!

好的。

02 有预订客人

C= Clerk(前台职员) G= Guest(宾客)C: Good evening, sir! What can I do for you?

先生,晚上好,我能为你效劳吗?

G: Yes, I have a reservation for tonight.

是的,我预订了今天的房间。

C: May I have your name or phone number?

请问您的姓名或者电话?

G: John Smith.

约輸·史密斯。

C: OK. Let me check... a standard room for three nights starts from today, right?

好的、我来查询一下。您预订了三天的标准房,从今天开始对吗?

G: Yes, that's right.

是的,对的

C: Please give me your ID card.

请给我你的身份证好吗?

C: Here it is.

给你！

C: Waita minute please.

请稍等!

OK, this is your key card, your room is2068. The lift is in the right way.

好了,这是您的房卡,您的房间是2068,电梯在右边。

G: Thank you!

谢谢!

03 网上团购客人

01 相关词汇

02 关键句型

03 Dialogues

Miro

友情链接

与我联系

和龚老师分享