酒店英语听说教程 | Lesson3-前厅部-团队预订

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酒店英语听说教程 | Lesson3-前厅部-团队预订

Part 1 Conversation

Listen to the conversation with the following Questions

1. Where is the guest calling from? 2. How many rooms does the guest book? 3. How much is a junior suite per night actually? 4. Is it a guaranteed reservation?

R: Good morning, reservations, How may I help you?

G: This is Peter Wood calling from Shanghai International Trading Company. I\'d like to book seven twin rooms and one junior suite from October 11th to 16th.

R: Let me see... We can reserve you seven twin rooms and one junior suite for those dates

G: Good. Can you tell me the room rates, please?

R: A twin room is 470 Yuan per night and a junior suite is 880 Yuan.

G: Is there any discount for a group reservation?

R: Yes, Mr. Wood. We can give you 10% off.

G: That\'s great! With or without breakfast?R. Our room rate includes buffet breakfast.

G: Please make it a guaranteed reservation.

R: Good. How would you like to pay, Mr Wood? A deposit is required.

G: Can I pay by Master Card?

R: Of course. Could I have the credit card number and expiration date, please?

G: The card number is 4765 2281 3357 8933 and it expires on September 25, 2021.

R: Thank you. Is there a telephone number, Mr. Wood?

G:Yes, it\'s 021-6655-9238.

R: Very good, Mr Wood. What time will you be arriving.

G: About 5:00 p.m., I suppose.

R: Thank you, Mr Wood. Seven twin rooms and one junior suite from October 11th to 16th. We look forward to seeing you.

Part 2 Exercises

Listen to the conversation and fill in the reservation card below.

[audio mp3=https://hotelenglish.cn/wp-content/uploads/2021/01/Unit1_Lesson3_2.mp3][/audio] 答案仅供参考 - - - - - -

the End -

酒店英语听说教程 | Lesson3-前厅部-团队预订

Part 1 Conversation

Part 2 Exercises

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