酒店英语听说教程 | 前厅部-预订-Lesson2

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Part 1 Conversation

Listen to the conversation with the followingQuestions.

What kind of room does the guest want?

What is his first name?

Does the price include breakfast?

[audio mp3="https://hotelenglish.cn/wp-content/uploads/2021/01/Unit1_Lesson_2.mp3"][/audio]

(R: Reservationist: G: Guest)R: Good morning, reservation. How may I help you? G: Good morning. I'd like to book a single room with shower. R: When would you like it, sir? G: From the 23rd to the 26th of June. R: Hold on, please. Let me check.. Yes, we do have single rooms available during those dates. G: That's good. What is the daily rate? R: It's 290 Yuan per night. G: Does that include breakfast? R: Yes. a Chinese breakfast is included. G: Sounds great. R: Could I have your name and telephone number? G: Yes, it's Harry Smith and the number is 0057-3270-5499 R: That's 0057-3270-5499. What time will you be arriving on the 23rd Mr. Smith? G: Around 7: 00 p. m. R: Thank you, Mr Smith. I've booked you a single room, with breakfast from June 23rd to 26th. We look forward to your stay with us.

Part 2 SOP of Reserving A Room for FIT

Whendealing with an FIT reservation, a reservationist may follow the followingprocedures and ask relative questions.

Part 3 Useful Sentences

Study the following five sentences.

Part 4 Exercises

1, Complete the following sentences with the best possible expressions in the box below.

a deluxe suite, a single room, a king-bed room, a family suite,

four twin rooms, a triple room, an executive room

I would like to book ________ for a couple.

Mr. Brown wants to reserve ________ for his wife and two daughters

Eight friends want ________________.

A secretary would like to reserve ________ for his boss.

答案仅供参考

1，a king-bed room 2，family suite room 3，four twin-bed room 4，an executive room

the End -

Part 1 Conversation

Part 2 SOP of Reserving A Room for FIT

Part 3 Useful Sentences

Part 4 Exercises

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