酒店情景应急口语 | 与指路相关的单词句子和对话-附语音

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酒店英语

HOTEL ENGLISH

助力酒店管理 | 提升英语能力

大家好，我是龚老师，欢迎来到酒店英语！助力酒店管理，助你提升英语！

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*相关词汇*

迎客服务

入口 entrance 出口 exit 走廊 corridor 电梯 lift 楼梯 stairs 楼上 upstairs 楼下 downstairs 旺季 peak/busy season 淡季 Low Season 大厅 lobby 地板 floor 洗手间 washroom 前台 front desk 柜合 counter 茶几 teapoy 沙发 sofa 大堂副理 GSM(Guest Service Manager) 接待员 receptionist

关键句型

迎宾接待

1) Welcome to World Trade Hotel! I’m … What should I call you, please?

欢迎光临国贸大饭店！我是…,请问我该怎么称呼您呢?

2) Good morning/afternoon/evening, sir/Madam. What can I do for you?

先生女土,你好!请问我能为您做点什么?

3) My name is ..., is there anything else I can do for you, just let me know.

我叫……,需要我为您做些什么的话请尽管告诉我。

4) If you have any problems, please feel free to contact us.

如果你有任何需要,请随时联系我们。

5) Have you make a reservation? /Have you booked the room? Are you a VIP member?(实际酒店工作中不应这样问客人)

请问有预订吗? 请问你是VIP会员吗?

6) What kind of room would you like?

请问您需要什么类型的房间？

7) Sorry, I don't quite understand.

对不起,我不是很明白。

8) I'm afraid we've fully booked for that time.

抱歉,我们那个时段已经订满了。

9) It's the hot/peak/busy season, you know.

现在是酒店业的旺季。

10) Excuse me, how to spell it, please?

打扰一下,您能拼写一下您的名字吗?

11) We can only keep your table /room till 12:00.

我们能保留您的房间直到中午12点。

指路服务

1) Let me show you to your room, this way please.

让我带您到房间,这边请。

2) Walk straight ahead.

一直往前走。

3) Turn left(right).

往左(右)转。

4) Go upstairs(downstairs)

上(下)楼。

5) Take the lift to the third floor.

乘电梯到三楼

6)The lifts are in the lobby near the main entrance.

电梯间在大厅靠大门外。

7)The bellman will show you the way to the banquet hall.

大堂服务员将领您去宴会厅。

8)There is a washroom at the end of the corridor.

洗手间在走廊尽头。

9) The post and cable service is oppositethe bar.

邮局在酒吧对面。

10) The bank is next to the shop.

银行在小卖部隔壁。

Dialogues

指引客人

C = Clerk(职员)G=Guest(宾客)

C:Good afternoon. Can I help you?

下年好,我能为您提供什么帮助吗?

G:Yes, I'd like to check in and I have had a reservation before.

我之前已经预订了,现在想要入住贵酒店。

C:Certainly. Can I have the name please?

当然可以,能把姓名给我吗？

G:My name is Smith.

史密斯。

C:Ok, your room is 505 on the fifthfloor. Follow me please.

好的。您的房间号码是五层的505间。跟我走吧。

C:This your room. How do you find it?

这是您的房间,您觉得怎样?

G:Oh, I like it very much!

恩,我很喜欢。

C:I hope you will enjoy your stay in Hangzhou.

希望您在杭州过得愉快。

G:Sure I will. By the way, how about breakfast in your hotel?

我会的。顺便问一下,酒店的早餐是怎样安排的?

C:Breakfast is served between 6:30 amand 9 am. If there's nothing else, I think I must leave now.

早餐是早晨6:30到9点,那如果没有其他事情,我就下去了。

G:Thank you for all you have done.

谢谢您为我做的！

C:It's my pleasure.

这是我的荣幸。

为客人指路

D= Doorman(门童)G=Guest(宾客)

G:What a heavy rain!

好大的雨啊!

D:Do you need anumbrella?

您需要伞吗?

G:Yes, may I borrow one?

是的,我可以借一把吗?

D:Absolutely! Wait aminute, I will get one for you soon.

可以,请稍等,我给您拿伞。

D:Here you are.Please sign here.

Miro

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