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酒店英语
HOTEL ENGLISH
助力酒店管理 | 提升英语能力
大家好，我是龚老师，欢迎来到酒店英语！助力酒店管理，助你提升英语！
为方便大家直接下载往期的干货资源，之前分享的资源我将逐步转移到上面的小程序里，今后也将直接在小程序里分享资源，欢迎大家关注。
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[player id=4535]
01
*相关词汇*
01
礼宾服务
泊车 parking
车位 parking space
后备箱 trunk/boot
礼宾 concierge
行李 luggage, baggage
行李寄存处 baggage stock
寄存 deposit
行李箱 suitcase
易碎品 fragile articles
快递 express, EMS
包裹 EMS Parcel
机票 airplane ticket
航班 flight
到…的火车/汽车票 a train/bus ticket to
02
关键句型
01
问候客人
1)Good evening, sir. Welcome to Jinling Hotel.
先生,晚上好,欢迎来到金陵酒店。
2) Good afternoon, Madam, may I help you with your luggage?
女士,下午好,我来帮您提行李吧。
3) Hard day, sir, Are these all your luggage?
辛苦了,先生,这些是你们全部的行李了吗?
4)Have a good journey! Please drop in again.
祝您一路顺风,欢迎再次光临！
02
给予帮助
1) Thanks, that's OK. Well, can you help me take this case?
谢谢,我可以自己拿这个,你能帮我拿一下那个箱子吗?
2) Excuse me, is the Department Store far from here?
请问,百货大楼离这里远吗?
3) Please call me a taxi, thanks!
请帮我叫一辆出租车,谢谢!
03
泊车
1)How to go to the parking lot, please?
请问停车场在哪?
2) May I help you park, Madam?
夫人,我来帮您停车吧?
3)Would you let me do the parking, sir?
先生,需要我来帮您停车吗?
04
安排行李
1)Would you like to deposit your luggage orhave them sent to your room?
您想寄存行李还是把行李送到房间？
2) We will have your suitcases sent to yourroom.
我们会把您的行李送到您房间的。
3) Please make sure that anything valuable should be taken with you!
请确保贵重物品随身携带。
4)Don't worry, we will have tags with all your left baggage.
请放心,您寄存的行李都配有标签。
03
Dialogues
01
客人到达
D= Doorman(门童)G=Guest(宾客)
D: Good afternoon, sir. Welcome to Sheraton Hotel. May I help with your luggage?
先生,下午好!欢迎您来到喜来登酒店,我来帮您提行李吧！
G: Thanks, I can take this one by myself, but would you help me with those ones. There are fragile articles in the boxes, be careful please!
谢谢,这个我自己来就行了,帮我拿一下那个盒子好吗?里面是易碎品,请当心。
): All right, don't worry! Are these allyour luggage?
好的,您放心。您全部的行李都在这里了吗?
G: Er. let me check. Oh, I'vegot a small case left in the taxi.
我来看看,啊,有个小包落在出租车上了。
D: Don'tworry, we have registered the car number. I will call the taxi company right now looking for your baggage.
不要着急,还好我们记下了车牌号,这就帮您打电话给出租车公司找回您的东西。
G: Thank you very much. It is important, a blue case of specialities for our clients
太谢谢了,那是蓝色包装的特产,是给客户的礼物很重要。
D: Wait for a moment. We will contact you the minute we got it. Please check in first.
您稍等,一旦有消息,我们马上联系您,请先去登记吧！
G: Thanks!
好的,拜托了。
D: Mypleasure! This is what we should do.
不用客气,这是我们应该做的。
02
代客泊车
D= Doorman(门童)G=Guest(宾客)
D: Good evening, Madam, may I help you with the parking?
晚上好,夫人,需要我帮您停车吗?
G: Thank you!
好的,谢谢！
D: Thekey will be sent to your room later.
钥匙等一会儿给您送到房间可以吗?
G: Fine! However, could you help me keep the key and drive the car here waiting for me at 8:00 next morning?
可以。或者你可以帮我保管吗?明天早上八点整开来门口给我。
D: All right. I see. It's 8:00, tomorrow morning.
可以的,明早八点,我记下了。
G: Great, thanks!
谢谢!
D: You're welcome. Please check in this way.
不客气,请先去登记吧！
03
行李安排
D= Doorman(门童)G=Guest(宾客)
D: Welcome to Channel Hotel, sir, is this all your luggage?
您好,欢迎来到运河酒店,请问您的行李都在这儿了吗?
G: Yes, I'd like to deposit the two suitcases from the boot.
是的,我想要寄存放在后备箱的那两个箱子,可以吗?
D: Allright, is there any combustible stuff in them?
可以的,请问是否有易燃物品。
G: No, they are toys.
- 作者:Miro
- 链接:http://miro.cx/article/2aa4b0d4-ee78-8143-8ad7-d60e940eb165
- 声明:本文采用 CC BY-NC-SA 4.0 许可协议，转载请注明出处。
