酒店英语系列简易教程 | 酒店英语 微信公众号出品 一、 前台工作基本常识 1. 订房9大要素 1) 客人姓名Guest Name 团队名称Name of Group 编号 Code 2) 代订人姓名Contact Name 联系电话Telephone Number 单位Company Name 地址Address 3) 所需客房的种类 Room Type 所需客房的数量 Number of Rooms 4) 来客人数Number of Guests 5) 国籍Nationality 6) 抵/离店日期Date of Arrival/Depute 抵/离店时间Time of Arrival/Departure 入住天数Length of Staying 7) 折扣优惠Discount 8) 订房人住当天的保留时间Cut-off Time 9) 对宾客预订变更Agreements on Reservations 取消预订的协议Amendments and Cancellations   2. 客房基本种类 单人间Single Room 大床间King Bed Room 双床间Twin Room 三人间Triple Room 普通套间Junior Suite 商务套间Business Suite 复式套间Duplex Suite 连接套间Connecting Rooms 豪华套间Deluxe Suite 总统套间Presidential Suite 吸烟楼层Smoking Floor 无烟楼层Non-Smoking Floor 空房Vacancy Room 二、 情景对话 M： Martin马丁 G： Guest旅客 M： Good morning. White Swam Hotel. May I help you? G： Yes, I’d like to reserve a room from the evening of March 21st to the morning of 27th. M： So that's 6 nights. And which kind of room would you prefer? G： A twin, please. M： Could you hold the line please? ... Thank you for waiting. sir. We have a twin at US $ 150 per night. Is that alright? G： That's OK M： May I have your name and phone number? G： Sure. My name is Kin W. Smith, at 3427-6798. M： 3427-6798, thank you. I'd like to confirm your reservation： a twin for Mr. Kin W. Smith, from March 21st evening to the morning of 27th. 6 nights. Is that right? G： Yes. M： We look forward to serving you then. Good-bye, Mr. Smith. M：您早,白天鹅酒店,有什么可以为您效劳? G：我想顶订房间, 从21日晚上到27日早上。 M：那就是6天，请问您想订哪种房间？ G：请给我一个双床房。 M： 请别挂断……让您久等了先生。我们有空余的双床房，价格是每晚150美元,这个可以吗？ G：可以。 M：能告诉我您的姓名和电话吗？ G：没问题，我叫金 W. 史密斯，我的电话是3427-6798。 M：3427-6798，我想确认一下您的预订：金,W史密先生，一个双床房，从3月21日晚到27日早上，一共6天，对吗？ G：对的。 M：恭候您的光临，再见,史密斯。 三、 句型精选 1. 预订基本应对 1) Room Reservations, Can I help you? 客房预订部，可以为您效劳吗? 2) I’d like to reserve a room. 我想订个房间 3) How much is the room? 房租是多少钱 4) For which date? 您想订在哪一天? 5) Which kind of room would you prefer? 您喜欢哪一种房间呢? 6) How many nights, please? 请问您希望住几晚? 7) How many guests, please? 请问有多少人? 8) May I know your name? 可以告诉我您的姓名吗? 9) How