酒店英语听说教程 | Lesson 9-前厅部-无预订客人入住

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Part 1 Conversation

Listen to the conversation with the following Questions.

Do the guests have a reservation?

Is there a double room available?

What kind of room does the guest have atlast?

(R: Reservationist: G: Guest)

R: Good morning, sir. How may I help you?G: We would like to have a double room with bath for tonight.R: Do you have a reservation, sir?G: I’m afraid not。R: I'll check if there's a double room available. ... I'm sorry, sir. None are available at the moment。 G: Oh, that’s too bad. R: We do have a suite with a very good view of the city. The cost is 488 Yuan including two breakfasts. G: That sounds good! R: Could you fill out this registration form, please? G: Sure. I'll take care of it. R: Thank you. How would you like to pay? G: In cash. R: There is a 700-yuan deposit. G: OK. Here you are. R: Thanks. This is the receipt and here is the key to Room 226. The bellboy will show you up along with your luggage. We hope you’ll enjoy your stay here. G: Thank you very much!

Part 2 Exercises

1. Fill in the blanks with the Chinese expressions from the box.

Study the following US words in Column A (American English) with their British equivalents in Column B (British English).

学习A栏（美式英语）中的下列美语单词和B栏（英式英语）中的相应英式单词。然后用方框中的中文短语填空。

2. Give the British equivalents for the following underlined US words.

写出下划线的美国单词对应的英国单词。

1:_____; 2:_____; 3:_____; 4:_____; 5:_____; 6:_____; 7:_____; 8:_____;

I’m sorry, sir. The line is busy.2. I'd like to pay by check, rather than in cash.3. Is there a parking lot near here?4. Would you like around-trip ticket?5. The subway station is next to thelibrary.6. The elevator is over there7. The bellboy will help you with your baggage8. I left my bag in the closet.

3. Match the receptionist’s questions with the guest's responses.

将接待员的问题与客人的回答相匹配。

1:_____; 2:_____; 3:_____; 4:_____; 5:_____; 6:_____; 7:_____; 8:_____;

questions

Do you have a reservation with us?

How would you like to pay, Mr. Miller?

May I have your passports, sir?

How may I help you?

Could you tell me the name of your group?

Could you fill in this registration form, please?

Who is the tour leader, please?8. What kind of room would you like?

responsesA. I'd like to check in.B. Of course, Just a second, my wife's passport is in her purse.C. A deluxe double room with a sea view, if possible.D. By credit card.E. I am. F Yes. We have a suite booked. G. Sure. I'll take care of it. Should I sign here? H. The Milan Tour Group.

the End -

Part 1 Conversation

Part 2 Exercises

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